Question 1

Shipping Policy

Accepted Answer

Orders will ship within 4-7 business days. Pre-ordered wigs will arrive within 4-6 business weeks.  Business weeks exclude weekends, holidays, and sales. Please note that shipping times are approximate. You may receive your order earlier or later than expected. If later, you will always be notified by me. Your tracking information will be sent via email and/or text message. We are not responsible for lost, damaged, or stolen packaging. I ship Monday-Friday only excluding Holidays.

Question 2

Refund Policy

Accepted Answer

All sales are final. I do not offer refunds under any circumstances. Please contact me within 48 hours of receiving your order for any questions or concerns. Before checking out, ensure that your shipping and billing address is correct.  
By proceeding to Checkout, you are consenting to the knowledge of this No Refund Policy, and will not ask for a Refund or  Dispute charges at any time! If you dispute charges, you will be blocked from purchasing.

Question 3

Cancellation Policy

Accepted Answer

Pre-orders must be ordered from the manufacturers and the processing is 7-10 business days. If the customer cancels the order during this period, an order cancellation charge of 50% will be taken out of the credit.
Our manufacturers do not allow us to return these items back to them, so in effect, Li’Shunte’s Crowned Mane absorbs the full cost of the items in the case of a cancellation. Therefore, to minimize these costs and maintain our standard of excellent prices, we charge a 50% cancellation fee.
All In-Stock wigs will be charged 25% for cancellations. Once your order payment is processed, we incur irreversible fees. We understand that changes and cancellations

happen, however, we are not responsible for the fees. We apologize for any inconvenience and encourage double-checking your orders before payment.

To request cancellation please contact us by email at info@lishunte.us

Question 4

Do you accept preorders?

Accepted Answer

Yes

Question 5

Can wigs be customized?

Accepted Answer

Yes, wigs are available for customization and would be considered a pre-order.

Question 6

What type of customization is available?

Accepted Answer

You can change the length, color, and size.

Question 7

What sizes are available?

Accepted Answer

Small, Medium, and Large (Please note large box braids will be heavier

Question 8

What colors are available?

Accepted Answer

1B, 2, 4, red, and dark burgundy. Any shade of blonde and wigs colored from the root is an additional $50.

Question 9

Can the wigs be washed?

Accepted Answer

Yes, while washing the units make sure to completely rinse the product out the lace/cap and braiding hair. To prevent smell, you need to completely dry your unit with a hooded dryer, blow dryer, or let it air dry.

Question 10

How do I prevent holes from occurring or spreading?

Accepted Answer

Lightly spray freeze spray on the inside of the cap and completely dry.

Question 11

What do I need to do if my package is stolen or damaged?

Accepted Answer

You contact the carrier (USPS or UPS) with your tracking number available.

Question 12

What happens if I entered the wrong address?

Accepted Answer

If the items are sent back, you will be charged a $15 re-shipping fee.

Question 13

Can I cancel my order?

Accepted Answer

Yes, please view the cancelation policy for more details.

Question 14

What do I do if I do not see the color I want as an option?

Accepted Answer

Send an email to infor@lishunte.us for color specifications.

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